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SIR20216 Certificate II in Retail Services

Planning to start a career in Retail? Boost your confidence and Stand out with our Nationally Recognised Certificate II in Retail Services.

This qualification will prepare you for entry-level roles in various retail contexts. You will develop customer service and engagement skills to enhance their retail experience. You will also gain retail operational knowledge and learn practical skills to maintain a store within defined retail roles.

Your journey to a successful career in Retail starts here!

Speak to a Course and Careers Advisor
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More Course Details

  • Entry into the course

    There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry. It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent. You will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy.

    Entry requirements may vary dependent on unit selection and delivery method

  • Student Selection Process

    Our student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs. The selection criteria take into account various factors when deciding upon which students will be offered places in the program including:

    • The students’ needs and desired outcomes
    • The ability and commitment of the students to complete the course
    • Eligibility requirements listed in the applicable National Training Package
    • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

    Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.

  • Recommended Course Structure

    To attain the SIR20216 Certificate II in Retail Services a total of 12 units of competency must be successfully completed comprising of seven (7) core units and five (5) elective units.


    • SIRXCEG001 Engage the customer
    • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
    • SIRXIND001  Work effectively in a service environment
    • SIRXIND003  Organise personal work requirements
    • SIRXPDK001 Advise on products and services
    • SIRXRSK001 Identify and respond to security risks
    • SIRXWHS002 Contribute to workplace health and safety


    • SIRRINV001 Receive and handle retail stock
    • BSBWOR204 Use business technology
    • SIRXSLS002 Follow point-of-sale procedures
    • SIRRMER001 Produce visual merchandise displays
    • SIRXIND002 Organise and maintain the store environment
  • Work Placement Requirement

    Participants must undertake a minimum of 36 hours (commencing after 4 weeks of class time to prepare students for their work placement). This work placement must be recorded in a work placement logbook. Your Trainer/Assessor will visit participants in the workplace to assess the skills required in this qualification.

  • Job Prospects

    On successful completion of this qualification, you can pursue a career as a:

    • Customer Service Assistant
    • Duty or Shift Team Leader
    • Point-of-Sale Operator
    • Senior Sales Assistant
    • Cashier
    • Retail Liquor Outlet Attendant
    • Food Sales Assistant (Fast Food Outlets)
    • Retail Assistant
  • Further Qualification Pathways

    Upon successful completion of this qualification you may continue your studies and undertake the following:



  • Nationally Recognised Training 250px

  • Clock

    12 months

  • Location
    Collab-Hub Locations

    Browns Plains, Caboolture

  • Money Bag

    Speak to our course advisors

  • Credit Card Payment (1)
    Delivery Modes

    Blended – Online and Workbased

  • Recognition of Prior Learning
  • Industry Work Placement Support

Frequently Asked Questions

How to Enrol?
The enrolment process is very simple and easy! If you already know which course you want to study :
  • Click the Enrol Now button from the course page that you’re interested in and submit your application. Alternatively, you can visit one of our campus locations or call us on 1300 146 699
  • We will need to verify if you meet the entry requirements and selection criteria for your chosen course, as well as see if you're eligible to access any relevant funding. Check out the details under the important information section on the course page for a list of requirements. Gathering all your supporting eligibility documents together ready to supply to us when requested will help speed up this process.
  • Once your application has been accepted and you have accepted an offer for a place in your course you will receive an enrolment email that includes all the practical information you need to know including timetables and orientation information.
If you need guidance with selecting the best course as per your career or education needs:
  • Speak to one of our course and careers advisors
What is Recognised Prior Learning?
Collaboration Learning recognises that some students have had previous experience and learning whether that be working in the industry or completion of a previous course of study. 

We are happy to discuss Recognition of Prior Learning (RPL) with students. Each student requesting RPL will be interviewed and they should provide a portfolio of evidence to support their application and may be assessed on the job. On-the-job assessments can be conducted to assess current skills and knowledge.
What is a Unique Student Identifier (USI)?
A Unique Student Identifier (USI) number is a unique number that is allocated to students studying nationally recognised Vocational Educational Training (VET) in Australia. This is a government initiative that enables you to access all of your training records and results from one location allowing you to provide proof of qualification to any potential employer. USI’s are mandatory for anyone wanting to complete nationally recognised training. If you forgot or lost your USI number please call Student Support 1300 146 699 or visit https://www.usi.gov.au/contact-us/students
What is the Student Assistance Program?
The Student Assistance Program is dedicated to providing new and existing students free and confidential counselling services to help with their mental health and well-being.

As a joint initiative with AccessEAP (which also runs our Student Assistance Program), Collaboration Learning aims to help students address an array of life challenges, ideally before they become distractions that affect home life as well as studies. The service will provide access to a dedicated counseling hotline available 24 hours a day, 365 days a year and 3 complimentary face-to-face counseling sessions.

Student Testimonials

Great course, supportive environment!

I completed my Certificate III in Early Childhood Education. They have a fantastic team and I really enjoyed studying with them. My teacher was great with helping me, replying quickly to emails and marking assessments, and very encouraging. I found the coursework to be well laid out and easy to understand and follow.

Thank you for helping me on my journey into Early Childhood Education!

Lael Certificate III in Early Childhood Education and Care

Amazing learning experience, helpful teachers!

“I had an amazing experience in my learning path for my new career and the teachers are amazing and helpful in your studies. I would definitely choose them for more learning experiences if I need to build on my career. I personally had trouble at the start of the course due to not studying in years. In-class teaching worked well for me.”

Joanne Hall Certificate IV in Ageing Support

With my first part on campus with Rene Ellwood, it was great to attend a class and be able to share experiences. Rene made it easy to grasp information. The second part was online but still easy to understand.”

Annie Boissonneau Certificate III in Individual Support (Ageing)

“Course was easy to understand and teachers were always there to help. Information was always easily found and knowing due dates for each individual unit and project made life much easier.”

Andrew Hoare Certificate IV in Retail Management

“Jenni was absolutely fantastic! Transparent and seamless enrolment process. Jenni made it easy for us to understand the process from education to employment. Professional and helpful. You don’t see this kind of commitment very often. Highly recommended.”

Emily Diploma of Early Childhood Education and Care

“Loved the experience. Great trainer, Chloe! Met some lifelong friends and got a job I love. Thanks for a new and rewarding career change.”

Christy Koe Certificate III in Community Services

“Trainers that are totally focused on the student’s outcomes and journey.”

Jamie Certificate III in Individual Support (Disability)

“I feel so lucky to have found this college, the course is perfect to suit my lifestyle and what I want to achieve for my career. Very professional service, absolutely fantastic.”

Jessica Certificate III in Retail Services

“Love this place. All staff members are very nice. Very clean environment with all amenities. I am doing cert 3 in ECEC and my trainer Katrina is such a nice and lovely person, very soft-spoken, very supportive. Happy to be a part of this institute.”

Pushpinder Kaur Certificate III in Early Childhood Education and Care